At CPA Watch Guy, we understand that selecting the perfect luxury timepiece is an important decision. To ensure your complete satisfaction, we offer a hassle-free return policy once the watch is re-verified and in the same condition as when it was sold.
Return Eligibility:
- Timeframe: Items must be returned within 7 business days of delivery.
- Condition: Watches must be unworn and in their original condition, including all packaging and accessories.
- Special Orders/Items marked as Price on Request: Some orders may have restrictions. Please contact our customer service team for details.
Initiating a Return:
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Contact Customer Service: Obtain a Return Merchandise Authorization (RMA) number by contacting our customer service team at 401-216-6550 or cpawatchguy@gmail.com. Provide your order number and reason for return.
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Prepare for Shipment: Ensure the watch is securely packaged in its original condition, including all accessories. Clearly display the RMA number on the return package.
Shipping Returns:
- Return Shipping: You are responsible for return shipping costs. We recommend using a traceable shipping method with insurance.
- Shipping Costs: Shipping costs are non-refundable unless the return is due to our error.
Refunds:
- Processing Time: Refunds will be issued to the original payment method within 30 business days of receiving the returned item.
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Restocking Fee: A restocking fee may apply in certain cases.
Authenticity Verification:
If you have concerns about the authenticity of your watch, please contact our customer service team immediately.
Exceptions:
Certain items, such as special orders or personalized items, may not be eligible for return. Please contact customer service for specific details.
Additional Notes:
- Original Purchaser: This return policy applies only to the original purchaser of the timepiece from CPA Watch Guy.
- Contact Us: We strive to make the return process as seamless as possible. If you have any questions, please don’t hesitate to reach out to our dedicated team.